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Photo Transfer Crash

Rob Austin 12 years ago updated 11 years ago 1
I was downloading files from my windows PC, I think I selected too many photos and the App crashed on the PC whilst connected to my iPad. I restarted the app and carried on as all looked well, but nothing has copied over and a day later the albums still do not appear on the iPad. Worse than that when I access photos whilst I can see previous downloads the busy icon is constantly appearing in the top left of the screen. Can I kill the process somehow on my iPad
Hello!

Thank you for posting your question with us, I will be happy to help you!

Sorry that you are experiencing the app crashing. I would like to recommend that you try and force quit the app

How To Force Quit The App:
1. Double tap on the home button
2. Tap and hold on our icon until it wiggles
3. Tap on the red (-)
This will force quit the app


After you force quit the app please try your transfer again and let us know if you experience any issues!

Best,

Amber