Can't send photos from albums other than "Camera Roll".

Hello,
Thanks for posting your problem here. We are aware of this issue and have been trying to find the answer to this problem for the last few days. It looks like it may not be necessarily related to our application however.

It seems that somehow the data of the photos outside the 'camera roll' is not stored correctly on some devices. You can try for example to send a photo from outside the 'Camera roll' by email and the photo will not be sent correctly either - the photo also arrives as an empty file! Which means that the native 'Mail' app is also having trouble reading these photos :(

Some of our users who reported this issue earlier mentioned that deleting the 'iTunes photo cache' or 'iPod photo cache' folder located inside of the folder where the photos are stored in the computer and then synching again solved this issue. Doing this will force iTunes to recreate the cache which looks like it solves the problem with our app and the Mail app as well.

We hope this answer is useful. Please post here if you were able to solve this issue by deleting the 'photo cache' and synching your device again.

Kind regards,
The Photo Transfer App team

Well, the good news for you is that the problem is not with the app. The bad news for me is that these photos seem to be phantoms on my iPhone. The thumbnails are there, but when I try to email myself any of the pictures, the email just contains a broken image icon.

As an aside, I did delete the iPod photo cache directory, but it didn't make any difference.

If you have any insight as to what might have happened to my pictures, I'd love to hear it. That said, I think your app seems great, very valuable, and I look forward to using it on real photos!

Thanks.

What if I justw ant to gt my pics rom my phon back onto mycomp so I can save them to USB? This "cache folder" thing osn't apply to me if hat's the case. UGH!!

The iPhone saves a photo as a set of four when creating an album. Each picture on the set has a specific function (search for file type .ithmb) one of them being the "full photo". This "full photo" is saved on iTunes and it needs to be synced with the iPhone. This app as well as the native Mail app would not be able to send the "full photo" simply because it is not there until is synced. Most likely you will see an error message when opening the Albums which will tell you to sync to get the HD photos (or something very similar).

i had this problem too, i done endless searching for 1 month and i finally found an answer "go to app store and download an app called "Wifi photo transfer" it uses your web broswer on computer/laptop and requires no extra software. It shows all of your photo folders on your idevice, and you can download 100 at a time (but sometimes it keeps downloading the same zip file as before) P.S please send this reply to all other websites with the same problem

Wifi photo transfer is fantastic! It has solved a huge problem for me. Thank you so much! I have now taken photos from iPhone to a windows laptop that I wouldn't otherwise have been able to retrieve! And the app is free as well! Brilliant.

Hello,

I've tried to transfer photos to other albums but the app places the photos in the "Camera Roll" album and created a link to the photos in the correct album. The correct action would be to place the photos directly in the destination album. Works the same using the Windows PC app or a browser connection. Same when transferring between iPhone -> iPad.

This is a big inconvenience - - do you think this can be corrected soon?

Thank you,
Marcos

By the way, the app Wifi Photo Transfer (mentioned on this thread) works the same: transfers photos to the Camera Roll and places a link in the destination album.... :-((

HI Marcos,

Unfortunately that's the behavior of the 'Photos' app made by Apple and there is no way we (or any other third party developer) can fix that. Hopefully they take care of that on the next version of iOS coming maybe this summer.

Best,

Enrique

PhotoSync App is the best. I lost everything on my iMac and had to format the disk. I check this topic and it lead me to PhotoSync. I paid $1.99 for the app on my iPad and free from the App Store on my iMac.

Transferring right now, all the folders in my iPhoto Library, which is the only place I had most photos saved (on my iPad).

It's fast and works perfectly, with over 6000 photos in separate folders. Now time to fix my laptop too.

Hello, Enrique. I just purchased your app and discovered it will only transfer from PC to 6.1.3 ipad into one album which is "camera roll". Your help tutorial shows it working properly. If I bought the app for my PC would it work? Seems to me you should not advertise without a disclaimer and your placing blame on Apple is weak. Any other suggestions would be appreaciated.

Hi Ben,

Thanks for your comment. The way the native 'Photos' app on iPad is designed is to have ALL photos in the camera roll and just 'links' to the same photos in your albums. So basically if you create a new album and put a photo inside of it then it will also be in the Camera roll. I agree that this is far than ideal but there is nothing we can do about that since Apple designed it that way.

If you use our desktop app (which is free btw) you will have the same behavior, you will be able to create albums and place photos inside of them but the photos will also appear in the 'Camera roll' because of how the 'Photos' app is designed.

Apple will most certainly publish a new version of iOS in the summer so hopefully they will make photos and album management easier.

Best,

Enrique
Photo Transfer App