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Connection problem with Ipod Touch 4th gen.

Charles Orton 12 years ago updated 12 years ago 1
I have a 4th gen Ipod Touch and can't connect to it by neither Ipad or computer. All is connected on the same Wi-Fi network and connects to one another except the Ipod. Don't even wants to connect with bluetooth?
Hello!

First and foremost I apologies for the delay in response!

I'm sorry you are experiencing issues with the app and connecting. Please make sure that you are on the same wifi network as the device you are sending to / from. Also make sure that you keep the app running while you attempt to connect so if you want to transfer to your iPod from computer or another device then you need to ensure that your device is connected to the same wifi network.

Do you have the app installed on your iPod as well ? Note: As long as you use the same iTunes account you will not be charged a second time to install the app.

Please let me know if this helps or if you have any other questions!

Best,

Amber