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Problem transferring 5 minute videos from ipad4 to pc (win7 ultimate) when same files transfer perfectly between iphone5 and ipad4
I cannot transfer 5 minute (or larger) videos from my ipad to my pc (win7 ultimate). Phototransfer app (on my pc) hangs, and the connection to the ipad is lost... ipad screen changes to the connect screen. The only way to exit phototransfer on my pc is through task manager. The app works well for photos and short videos. Please advise. The transfer of the same videos was faultless between iphone5 and ipad4!
Customer support service by UserEcho
Thank you for posting your question with us, I will be happy to assist you!
What did you use to originally take the video? Are you using the desktop app or are you using the web browser? If the Photo Transfer app on your computer crashes can you please try transferring your video via the web browser? Just to see if experience any crashes?
Usually If the videos are extremely large, like over a couple of gigs, it's sometimes best to sync the video via iTunes. Are you on a home wifi network? or a public network?
Best,
Amber
Photo Transfer App
www.phototransferapp.com