Stuck in a "Thumb nails loading...." loop! Help, I am getting dizzy ;)

11 years ago • updated 11 years ago • 1

I am attempting to transfer photos/videos from my iPad to my Windows PC. I have downloaded the app on both devices - opened the apps on both devices, clicked on the "discover devices" - clicked on my iPad icon. Albums in Selection = "null (0) and "thumbnails loading..." seems to be stuck in a loop.

I have tried getting out of the application and then back in on both devices 3 times. No luck.

Please help.

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11 years ago

Hi Lynee,

Thank you for emailing us, I will be happy to help you.

Please verify that you are using the latest version of our app on your iPad - latest version is 4.01. You can verify this by going to the 'About' screen on our app.

Also, If you are still on iOS5 on your iPad please verify that you have enabled Location Services for our app under Settings -> Location Services. If you don't see Location services listed then please look under General -> restrictions to see if it's turned ON. Apple requires apps accessing photos to have location services enabled when reading photos that may be geo-tagged.

For iOS6 the way to authorize apps to access your photos has changed on iOS6. Please go to this web address to get the instructions on how to enable access to your photos via the 'Privacy settings':

iPhone:
http://phototransferapp.com/help/ios6...

iPad:
http://phototransferapp.com/help/ios6...

Please follow those instructions and let us know if it worked. If not, then you may need to restart our app. To do that, please double tab the 'Home button' of your device until the running apps appear and then hold your finger over our app and then tap the little '-' icon that appears over the icon. After that, launch our app and you should have access to your photos.

I hope this helps you. Let us know if you have any trouble.

Best,

Enrique
Photo Transfer App

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