Getting photos from iPhone 4S to iPhone 5

12 years ago • updated 12 years ago • 3

I purchased an iPhone 5 yesterday and it looked like the easiest way to get pictures from one device to the other was this app. However, no matter what I do, I cannot get the iPhone 5 to list the iPhone 4S in the devices when I try to receive the pictures. It works the other way around but that of course doesn't help me. I have tried all your recommended troubleshooting options with no success. Please help me complete this. Thanks!

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12 years ago

Hi David,

Thanks for contacting us. I'm sorry you are having problems with the app. Can you tell us what type of wifi network? Is it a home wifi network or a public one? If you are at home I would recommend you to reset your wifi router and join the network again from both iPhones. Sometimes wifi routers have trouble broadcasting the devices and doing a reset can help.

Let us know if you have other questions or comments.

Best,

Enrique
Photo Transfer App

12 years ago

Enrique, yes as previously states I did try all the trouble shooting tips including resetting the router and that did not work. What else can be done?

12 years ago

Hi David,

I'm sorry you are still having problems. Have you tried using the manual entry mode to enter the device address manually to see if you can connect that way? Also, can you tell me what type of address the app is giving you just to check the type of wifi network that you are connected to. To check the device address you can go to the main screen of the app and touch the little "thunder" button on the top right corner of the app.

Regards,

Enrique

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