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Why can't I transfer from Iphone 5 to Ipad 2 with this app?
Why am I unable to transfer photos and videos from Iphone 5 to Ipad 2? I get an "Error" Prompt: There has been a problem loading the albums. Next "Error" Prompt for video: The asset may not be compatible with this device.
Customer support service by UserEcho
Thank you for posting your question here with us, I will be happy to assist you!
Please check to make sure you have your location enabled if you are on iOS6 or higher. To do so just go to settings -> privacy -> location services and make sure it's flipped to ON for our app.
If you continue to have problems please try to force quit the app and launch your photos app first then our app. To force quit the app just tap twice on the "home" button on your iPad, tap and hold our app until it wiggles and tap the red "-". Once you force quit the app please launch your photos app first on both devices then launch our app.
Please let me know if this helps or if you are running an iOS lower then 6.0!
Thanks!
Best,
Amber
Photo Transfer App
www.phototransferapp.com
Don't hesitate to contact us again if you continue having issues.
Best,
Enrique
Photo Transfer App