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My iPod won't recognize photos from computer to transfer
When I try to upload a video and create a new album to be transferred to my iPod, i try to upload from my pictures libary on my Windows PC , my videos dont show up. It always says"No items match your search". What do I need to do to fix this problem?
Customer support service by UserEcho
Thank you for contacting us Amelia, I will be happy to assist you!
What format are the videos you are trying to transfer in? Make sure you keep the app running while you attempt to transfer your video and that you are on the same wifi network.
One thing you can try is force quitting the app. To do that double tap the home button on your device, tap and hold our app until it wiggles and hit the red "-". This will force quit the app. Once you do that, open your photos app first on your iPod and then from there launch our app and attempt your transfer of your video.
If your video is not in a compatible format you can use some free software to convert it into a .MOV format: http://handbrake.fr/
Have you tried transferring your video to an album that is already there? If not, please give that a try and see if the video transfer's over. Also what is the length/size of your video?
Best,
Amber
Photo Transfer App
www.phototransferapp.com