doesnt do anything but say uploading pics...or creating album...never actually does it

Hello!

Thank you for posting your question here I will be happy to help you! I am sorry you are having issues with the app.

I would recommend that you close out the app and launch your Photos app first. Once you launch the photos app then launch our app and try to create your album again. Also as a test, you can open the photos app on your device, tap on 'edit' and from there you can add/delete albums. Try adding an album and then use our app to transfer to that album and see if you still get the same wait time as before.

Are you on a home wifi network or a public wifi network? When transferring you need to make sure that you keep the app running while you attempt to transfer. If you leave the app open to try and transfer it has the potential to time out which will result in your pictures not transferring over. How many photos are you trying to transfer at a single time? :)

Also I would like to suggest to please check your privacy settings or if you are on iOS5 your location services.

If you are on iOS5 please verify that you have enabled Location Services for our app under Settings -> Location Services. If you don't see Location services listed then please look under General -> restrictions to see if it's turned ON.

For iOS6 the way to authorize apps to access your photos has changed on iOS6. Please go to this web address to get the instructions on how to enable access to your photos via the 'Privacy settings':

iPhone:
http://phototransferapp.com/help/ios6...
iPad:
http://phototransferapp.com/help/ios6...

best,

Amber
photo transfer app
www.phototransferapp.com

Sorry, Amber, wrong answer. The PT Desktop App simply does not work with IOS6. All you get is the spinning wheel with a message that photos are being transferred when they are not. Using the web browser method does work, but it would be better to be able to use the Desktop App, even its drag and drop feature. In another string, which I cannot now find, Enrique Rodriguez said he was going to try to run some tests to investigate the problem. I came back onto the site to see if he had had any success, did not find the previous discussion, but did spot Samantha's problem, which matches my own experience. Perhaps Amber can link with Enrique to sort this out? Peter

Hello Peter,

It should work with iOS6, I was testing it on my end and was able to create an album using the desktop app on a device running iOS6+.

I was wondering are you still experiencing the same problem? I know this was long over due in reply, but are you still having issues with the app? We did release some updates.

Thanks Peter!

Best,

Amber
Photo Transfer App
www.phototransferapp.com

I agree, the web interface works fine, but the desktop app (which I would also prefer to use) just spins and spins when you ask it to create an album. Will there be a fix for iOS6? Please?

Doesn't work for me either, just spins forever creating an album.

Hello Morrie,

I would recommend that you force quit the app (if you haven't already). To force quit the app just double tap on the home button, tap and hold on our app until it wiggles and tap on the red "-".

Once you force quit the app, please launch your photos app first then launch our app and try to create the album.

If you continue to experience issues, please try and create the album on your device directly and see if you can transfer to it :)

Kind Regards,

Amber
Photo Transfer App
www.phototransferapp.com