Michelle 49

9 years ago • updated 9 years ago • 1

I've just upgraded to be able to transfer more then 5 photos but when I've gone back into the app and selected all its still saying I can only still transfer 5 photos, when I paid to upgrade it said my purchase was successful
Where am I going wrong

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9 years ago

Hi Michelle,

Thanks for contacting us and sorry you are having issues with the app. Did you try upgrading when connected via our Windows or Mac app? If you upgraded already then simply try closing the desktop app, then open it again to reconnect with your device, this way the desktop app will re-connect to the device and recognize the upgrade.

I hope this helps! Please let us know if you have other questions or comments.

Kind regards,

Enrique

Customer support service by UserEcho