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Bugs
+2
Can't transfer any photo from PC (XP) to 1st Generation iPad
iPad shows 'Connected', but on PC side, no albums or photo displayed in App window. In 'ALBUMS IN SELECTED DEVICE' area shows 'null (0)'.
the system seems running with a message on lower-left : 'Thumbnail loading..', but nothing happened.
Tried dragging photos into App window, can't.
Turned on and off, reconnected several times, nothing worked.
the system seems running with a message on lower-left : 'Thumbnail loading..', but nothing happened.
Tried dragging photos into App window, can't.
Turned on and off, reconnected several times, nothing worked.
Customer support service by UserEcho
Thank you for posting your question with us Chen, I will be happy to assist you!
Make sure that you allowed authorization for our app to your photos. You need to allow authorization between your device and computer (or device to device) in order to transfer between your devices. We have an excellent walk through on our blog that shows you these steps: http://blog.phototransferapp.com/2013...
You can tap on the gear icon in the app, scroll down a little bit until you see Authorization to connect. Make sure this is enabled on both devices. Also make sure you are on the latest version of our app which is 4.01 and 2.5.1 for Android.
Please let me know if this helps or if you have any other questions!
Best,
Amber
Photo Transfer App
www.phototransferapp.com