Large video transfer from iPhone to PC fails!

Hello James,

Thank you for contacting us, I will be happy to assist you! I am sorry you are experiencing issues with the video transfer.

How large are these video files? Usually for larger video files ( over several minutes long which usually come out to a gig or so ) we tend to suggest you try syncing with iTunes only because it's such a large video.

When transferring your video(s) make sure that you keep the app running while you attempt to transfer and that you are connected to the same wifi network. Make sure there's a good connection as well (as close to the wifi router as possible is what we suggest!).

Do you happen to receive any error message per-chance? Or does it time out?

Best,

Amber
Photo Transfer App
www.phototransferapp.com

So I'm trying to transfer a very large video - 45 mins, maybe 6 GB - from my iPad 4 to my PC running Windows 7. I'm using the app on my PC and the app on my iPad. I cannot find the app "Transfer" in my Settings to increase the video max length setting. Any suggestions? I need this video off my iPad!!
Thanks!
Oh - all transfers of photos and shorter videos work perfectly. Great app.

Hello Leslie,

First and foremost, I apologies for the long delay in response!

I would recommend trying to sync that video with iTunes, only because it's such a huge video to transfer over a wifi network.

Please let me know if this helps or if you continue to experience issues removing your video!

Best,

Amber
photo transfer app
www.phototransferapp.com

Hi Leslie,

One extra note, are you having an specific problem transferring the video? One recommendation when you try again is to make sure that your iPad has enough storage (at least the 6GB) as our app needs to temporarily create a duplicate of the video to transfer it. Also, make sure that your iPad and PC are as close as possible to the wifi router to make sure that they get the best connection possible during the transfer.

Hope this helps you.

Enrique
Photo Transfer App