Can't transfer videos from my iPhone 5 to my macmini

11 years ago • updated 11 years ago • 3

Can't transfer videos from my iPhone 5 to my macmini. No problem with transfering photos with Safari but when I try to transfer a video it will only save as a jpeg. For example, when I try to transfer (save linked file as) IMG_0422.MOV to my macmini, I get the following message: You cannot save this document with extension “.MOV” at the end of the name. The required extension is “.jpg”. You can choose to use both, so that your file name ends in “.MOV.jpg”. Then, when I choose "use both" I wind up with a useless file named "IMG_0422.MOV.jpg". Removing the jpg extension does not help. Any suggestions?

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11 years ago

Hello Joe,

Thanks for contacting us, I will be happy to assist you!

What did you use to originally take the video with? Did you import it from another device or make any modifications to it via an app within your iPhone?

Are you using our desktop app to transfer the video? Or are you using our web browser? Does this happen only on this particular video? Or other videos ( all videos ) on your device?

I would recommend closing out our app, launching your photos app first, relaunch our app and attempt to transfer your video. It should transfer if it is in a .mov format. Our app transfers videos in the native iOS format or .MOV format.

Please let me know the above, I will be happy to assist you!

Best,

Amber
Photo Transfer App
www.phototransferapp.com

11 years ago

Thanks, Amber. Problem solved. I restarted everything and chose "Download" > "Open with Quicktime" and the videos transfered.

joe

11 years ago

Joe,

Excellent :) Please let us know if you have any other questions while you continue to use the app!

Have a fantastic day!

Best,

Amber
Photo Transfer App
www.phototransferapp.com

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