Can't connect to my iPhone running ios6 with my iPad running ios7.

11 years ago • updated 11 years ago • 3

The app seems to think my iPad is running ios6 asking to allow access to my photos through the privacy setting.

The transfer gets to 100% then an error occurs. See screen shot.

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11 years ago

Error when starting app on iPad with ios7...

11 years ago

This error refers to cloudcam?

11 years ago

Hi Ken,

Thanks for contacting us. We are preparing a new version of the app to reflect the new iOS7 interface, however the app should work with no issues on iOS7 and iOS6. According to your screenshots it looks like you need to give permission for our app to read your photos. To do this on iOS7 is the same as on iOS6:

1) Open the Settings app on your iPad
2) Touch on 'Privacy'
3) Touch on 'Photos'
4) Make sure that 'Photo Transfer App' is enable to read photos

The word of 'CloudCam' is a bug in the last version of the app, it should say 'Photo Transfer App' and not 'CloudCam' (which is the name of another app we make).

Please let me know if you have any other question or need further assistance.

Best regards,

Enrique
Photo Transfer App

Customer support service by UserEcho