"files dont exist"

Hello Gina,

Thanks for contacting us and sorry you are having issues with the app. Do you know if your device has 'iCloud Photo Library' enabled?

If you are using iCloud Photo Library then it means that most of your photos are stored on Apple's servers (iCloud) and only a thumbnail is stored on your device. This means that you can access them via iCloud.com and they get synchronized with your other iOS devices. However this also means that our app needs to download the full resolution version from iCloud before it is transferred to another device. This process sometimes is slow or it takes a while causing this issue. If you hit re-try after this error happens usually the app will be able to re-download the file from iCloud.

Let me know if you have iCloud Photo Library enabled and if you have other questions or comments.

Kind regards,

Enrique
Photo Transfer App

i am not using icloud photo... i have it turned off

Hi Gina, 

Sorry you keep having issues. Did you recently turned that off? or was it always off?

If it was recently turned off it make take some time to have all the assets downloaded to your device. If it has been off all along then it is a different issue that we may need to investigate. Do you know if this issue happens with any photo or some specific assets? Let me know if you have seen any pattern when this happens.

Kind regards,

Enrique
Photo Transfer App