IOS7 iPhone to old iPad comparability issue?

11 years ago • updated 11 years ago • 3

When teansfering from iPhonr (iOS 7) to iPad (iPad 1), Receive error message that states "go to settings, privacy, then photos and make sure Cloudcam is allowed to read your photos". There is no reference to Cloudcam on my iPhone. The iPad does not have a privacy setting option.

The iPad clearly sees the iPhone, but the photos will not transfer. What do I need to do?

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11 years ago

Hello Bobbie,

Thank you for contacting us, I will be happy to assist you!

If you are still using iOS5.1 on your iPad one you can verify that you have enabled Location Services for our app under Settings -> Location Services. If you don't see Location services listed then please look under General -> restrictions to see if it's turned ON.

For ioS7 you need to go to Settings -> Privacy -> Photos and ensure that our app is enabled!

Please let me know if this helps!

Best,

Amber
Photo Transfer App
www.phototransferapp.com

11 years ago

Thanks Amber - this fixed the problem. I successfully transferred my photos!

11 years ago

Hello Bobbie,

Excellent! Please let us know if you have any other questions while you continue to use the app :) Have a fantastic day!

Best,

Amber

Customer support service by UserEcho