Thank you for posting your question with us, Alex. I will be happy to assist you with our app and discovering your device(s).
Are you running the latest version of our app on your iPod? The latest version is 4.4. Have you tried using the web browser instead of the desktop app? Please give that a try and let me know if you continue to experience issues.
Also as a side note: please make sure that you allowed authorization for our app to access your photos after you updated our app. If you are on iOS5 please verify that you have enabled Location Services for our app under Settings -> Location Services. If you don't see Location services listed then please look under General -> restrictions to see if it's turned ON. For iOS6 the way to authorize apps to access your photos has changed on iOS6. Please go to this web address to get the instructions on how to enable access to your photos via the 'Privacy settings':
Please follow those instructions and let us know if it worked. If not, then you may need to restart our app. To do that, please double tab the 'Home button' of your device until the running apps appear and then hold your finger over our app and then tap the little '-' icon that appears over the icon. After that, launch our app and you should have access to your photos. Once you restart our app then please try to rediscover your device, sometimes it just needs a fresh connection :)
Questions
Thank you for posting your question with us, Alex. I will be happy to assist you with our app and discovering your device(s).
Are you running the latest version of our app on your iPod? The latest version is 4.4. Have you tried using the web browser instead of the desktop app? Please give that a try and let me know if you continue to experience issues.
Also as a side note: please make sure that you allowed authorization for our app to access your photos after you updated our app. If you are on iOS5 please verify that you have enabled Location Services for our app under Settings -> Location Services. If you don't see Location services listed then please look under General -> restrictions to see if it's turned ON. For iOS6 the way to authorize apps to access your photos has changed on iOS6. Please go to this web address to get the instructions on how to enable access to your photos via the 'Privacy settings':
iPhone/iPod:
http://phototransferapp.com/help/ios6...
Please follow those instructions and let us know if it worked. If not, then you may need to restart our app. To do that, please double tab the 'Home button' of your device until the running apps appear and then hold your finger over our app and then tap the little '-' icon that appears over the icon. After that, launch our app and you should have access to your photos. Once you restart our app then please try to rediscover your device, sometimes it just needs a fresh connection :)
Best,
Amber
photo transfer app
www.phototransferapp.com
Best,
Amber