After transfer, photos are still on the phone - iphone to PC

Hello Paul,

Thanks for contacting us and sorry we didn't respond to this earlier. If your device is using iOS8 or later then you should get an option to 'Download & delete' the selected photos when using our windows client:

http://phototransferapp.com/win/update/PhotoTransferApp24.zip

You can use that feature to download photos to your PC and then delete them from the device.

I hope this helps! Please let us know if you have other questions or comments.

Kind regards,

Enrique
Photo Transfer App

I used this feature and the photos were still in DCIM folders on the iPhone - I need to clean out the phone as I am running out of space

Hello Alan,

Thanks for contacting us. After you delete photos with our app they go to the 'Recently deleted' folder on the Photos app on your iPhone, they stay there for 30 days to give you a chance to recover them if necessary. If you want to empty that folder you can go to it, touch the 'select' button on the right top corner and then touch on 'Delete All', at that point they will be completely erased from the device. Just make sure you have them all on your computer!

I hope this helps! Please let us know if you have other questions or comments.

Kind regards,

Enrique

this feature downloads the pics to the pc and then deletes the pics from the pc. so frustrating. the pics are still on the ipad and I need to get them off. can you help?

Linda

Hi Linda,

Thanks for your post. What version of iOS are you running on your device? Please note that your device needs to be running at least iOS8 to get the delete function. Also, please note that if you synched photos via iTunes then those photos cannot be deleted by our app, only via iTunes - that is a restriction imposed by Apple unfortunately.

Kind regards,

Enrique