Will large videos transfer?

11 years ago • updated 11 years ago • 1

Do large files have a problem? I tried to transfer a 16 gb video from my ipad to my Mac. At the very end of the process ( 1 hour 50 minutes), it failed. Is this a file size issue?

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11 years ago

Hello,

Thank you for posting your question, Gordon.

Usually with anything larger then a few gigs we recommend syncing with iTunes then transferring with our app over wifi. The reason for this is it's such a huge file that it may experience issues transferring over a wifi network because it's so large. Also the app can time out eventually if you don't keep it running to transfer the video and your wifi connection also factors as well.

Can you try syncing it with iTunes and seeing if you experience the same issue?

Best,

Amber
Photo Transfer App

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