iPads (gen. 1 & mini) claim connected but @ transfer receiver can't contact sender

12 years ago • updated 12 years ago • 1

Using my iPhone as a hotspot. I connect both iPads (gen. 1 & mini) to network. Set up receiving (mini) and sending ( Gen. 1) devices. Both devices acknowledge connection to hotspot and connection to one another but when I try to transfer the photos the mini/receiving device shows "error connect" or "trouble connecting" message.
I have followed all the trouble shooting suggestions

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12 years ago

Hello Eden,

Thank you for posting your question with us, I will be happy to assist you.

It seems that our app may not be reading the address of your device when either using the device as a hotspot or when the device uses the non-standard wifi interface correctly. To figure out the address of your device please follow these steps:

1. Open the 'Settings' app on your device
2. Touch on the 'Wifi' options
3. Touch on the wifi network that you are currently connected to
4. Scroll down until you see the field: "IP address" and note it

After you have the 'IP address' go back to our app and then use the address you noted on the previous steps to connect to the app.

Best,

Amber
photo transfer app
www.phototransferapp.com

Customer support service by UserEcho