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There was an error communicating with the device

Melly 11 years ago • updated 11 years ago • 1
Hi, I'm trying to back up 10,000+ photos from my iPad. I tried to backup all my albums at once, but that failed midway through. My backup works when I do one album or a small group of albums at a time, but certain albums have issues. I keep getting this error:

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"There was an error communicating with the device. Please make sure that you are using the latest version of Photo Transfer App on that device."

I have the latest version of the app on my iPad. What are other reasons for getting this error? Is it something wrong with my photo files? The same albums seem to fail consistently. Why doesn't the app ignore those files and continue to back up the others?

I also have strange numbering in the backup dialog -- sometimes an album will show more photos backed up than there are in the album.

Image 27

Thanks in advance for any assistance!
Enrique Rodriguez 11 years ago
Hi Melly,

Thanks for contacting us. I'm sorry you are having issues with the app. This sounds like the connection is breaking mid-way on the backup process. Do you have very large videos stored on your iPad maybe? One recommendation is to place your iPad and computer close to your wifi router to make sure that you have the best wifi connection possible and avoid network disconnections.

Regarding the number of photos backed up. Is it possible that you backed up some files first and then deleted them from the device? That could be the reason for the difference in the numbers.

We are working to make the backup process more smooth and give more information on the possible error if something goes bad. We will push an update in the coming weeks that should address this specially for very large transfers.

Oh and more more recommendation, maybe you can try creating an ad-hoc network between your mac and your iPad. This would create a direct network between the 2 and would ensure the best connection. Here is how to do that:

http://www.phototransferapp.com/help/...

Let us know if creating the adhoc network helps.

Best,

Enrique
Photo Transfer App

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