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Bugs
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iPhone 4s PhotoTransfer App 4.5 cannot sync with Apple MBP PhotoTransfer 2.1
Updated PhotoTransfer App to 4.5 (IOS 7.0.4) and failed to sync with PhotoTransfer 2.1 on MBP (10.8.5). MBP detects the iPhone but fails when it tries to connect.
Error Message
"There was an error communicating with the device. Please make sure that you are using the latest version of Photo Transfer App on the device and that it is connected to the same wifi network"
Both devices using the same network. Even when MBP is connected to the iphone directly using personal hotspot, both apps does not sync. It did sync before.
Please help. I use this app very often. Thanks.
Error Message
"There was an error communicating with the device. Please make sure that you are using the latest version of Photo Transfer App on the device and that it is connected to the same wifi network"
Both devices using the same network. Even when MBP is connected to the iphone directly using personal hotspot, both apps does not sync. It did sync before.
Please help. I use this app very often. Thanks.
Customer support service by UserEcho
My apologies for the delay in response I will be happy to assist you with our app!
I would like to recommend that you please close out our app, turn off / on your wifi and then reconnect ensuring that your devices are both on the same wifi network then please try to connect again.
Are you using just souly your hotspot to connect? Or do you have access to a wifi network?
I would like to suggest touch "Discover Devices" button a couple of times as sometimes it may take a couple of attempts for the app to discover the devices. Also you can close out the app and start it again, that will force the app to 'broadcast' itself on the network again and then touch "discover devices" button on the other device to try to re-discover it.
Another solution you can attempt: Please reset your wifi network and then join the network again from the devices.
Best,
Amber
Photo Transfer App
www.phototransferapp.com