iCloud photo optimization and full resolution transfer

8 years ago • updated 8 years ago • 1

I am excited about the photo transfers app. Now on my iPhone I use iCloud for photo optimization, thus the full photo is in the cloud but the picture on the phone is small. When I use your app to transfer my photos, will it download the full resolution from the cloud? Will photo optimization (which can be turned on in settings) make it so only the small picture files move over? Thanks so much!

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8 years ago

Hello,

Thanks for contacting us.

When using iCloud Photo Library means that most of your photos are stored on Apple's servers (iCloud) and only a thumbnail is stored on your device. This means that you can access them via iCloud.com and they get synchronized with your other iOS devices . In this case our app has to grab the full resolution version from iCloud and transfer it to your computer, this process may take some time as each photo needs to be re-downloaded to your device first which can take some time but it works.

Another way to transfer them using our app is via the app extension which also triggers the full download of photos from iCloud: Open the 'Photos' app on your device, then select the photos/videos you want to transfer (selecting via the Photos app) then tap the share button (the one on the bottom left corner) and then tap on our app icon. This will trigger the Photos app to download all the full resolution versions of the files to your device and may take some time. Then, once our app extension is displayed just open the app on your computer, the extension on the iPhone will detect the computer and you will be able to send your files.

I hope this helps! Please let me know if you have other questions or comments.

Kind regards,

Enrique

Customer support service by UserEcho