Exports wrong photos to the wrong albums, consistantly :(

Hello!

First and foremost my apologies for the delay in response!

Are you using the backup feature or are you manually downloading your photos from your iPhone to computer? You can manually choose what photos you want to transfer and to what destination on your Windows computer directly :)

Please let me know the above, thank you!

Best,

Amber
Photo Transfer App
www.phototransferapp.com

I was using the backup feature because I lost the folder on my computer that I used to sync from, so the hope was that I could export them from the phone. I liked that it maintained the metadata and filename .. but everything exported was wrong... well not everything, a few of the albums were correct.

I know I can manually do it, but I have so many and that's why I didn't want to do that.

Hello miniatus,

Sorry you've been having issues with the app. This is Enrique, one of the developers of the app. Can you tell me if you changed the default folder of where normally the app backups the files? Normally the app will look at the contents of each album on your device, create a folder with the same name on your computer and then check each photo to see if it already exists on the folder with the same album name. Had you backed up your device successfully before?

Let me know some more info and I will try to help. If you can send screenshots of the list of albums on your device and the list of folders on your computer that would also be helpful: support [at] phototransferapp [dot] com

Best,

Enrique