Exports wrong photos to the wrong albums, consistantly :(

11 years ago • updated 11 years ago • 3

I use an iphone 5s and the windows app, I wanted this because it can export all of your albums, preserve the meta data and original filenames! .. however when I export it exports the WRONG photos to the WRONG albums.. some work fine, but the rest are all screwed up.. I have an album with photos of me and when I opened that exported album there wasn't a single picture of me, there were photos of others.

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11 years ago

Hello!

First and foremost my apologies for the delay in response!

Are you using the backup feature or are you manually downloading your photos from your iPhone to computer? You can manually choose what photos you want to transfer and to what destination on your Windows computer directly :)

Please let me know the above, thank you!

Best,

Amber
Photo Transfer App
www.phototransferapp.com

11 years ago

I was using the backup feature because I lost the folder on my computer that I used to sync from, so the hope was that I could export them from the phone. I liked that it maintained the metadata and filename .. but everything exported was wrong... well not everything, a few of the albums were correct.

I know I can manually do it, but I have so many and that's why I didn't want to do that.

11 years ago

Hello miniatus,

Sorry you've been having issues with the app. This is Enrique, one of the developers of the app. Can you tell me if you changed the default folder of where normally the app backups the files? Normally the app will look at the contents of each album on your device, create a folder with the same name on your computer and then check each photo to see if it already exists on the folder with the same album name. Had you backed up your device successfully before?

Let me know some more info and I will try to help. If you can send screenshots of the list of albums on your device and the list of folders on your computer that would also be helpful: support [at] phototransferapp [dot] com

Best,

Enrique

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