I downloaded the app, but can't find it on the PC, iPad, or iPhone.

Hello Merrikay,

Thank you for posting your question here with us, I will be happy to help you with our app.

If you are trying to use our desktop app, then you will need to find the zip file. It should be titled something like phototransferapp21.zip. From there you need to right click -> extract the files.

After that, open up the folder and run the phototransferapp.exe file. This will then allow you to download / install the app successfully onto your computer.

Did you download our app to your iPad / iPhone successfully using the app store on your device ? did it indicate that it downloaded the app successfully? To check you can swipe down from the top of the screen which will produce your search bar. From there type in Photo Transfer App and see if our app comes up. If it doesn't, please go back to the app store and try to re-download the app.

Please let me know if this helps or if you continue to experience issues!

Best,

Amber
Photo Transfer App
www.phototransferapp.com

Thanks for your quick replay, Amber.

I was able to download to both the iPhone and my iPad mini. I searched my computer for any file starting with "phototransferapp" and found nothing. Is there a way to redownload without paying again?

Thanks for your help.

Hello,

My pleasure! and if you want to download the app without paying for it again, make sure that you use the same iTunes account you used to originally download the app. You won't be charged again and it should act like an "update" and allow you to install it!

I would recommend trying to re-download it again and if you can, choose to download the .zip file to your desktop: http://phototransferapp.com/win/

I hope this helps, please let me know if you have any other questions about our app!

Best,

Amber
Photo Transfer App
www.phototransferapp.com