The same photos are downloaded during each backup

Hello Andriy,

Thank you for posting your question here with us, I will be happy to assist you with our app!

When you use our backup feature, yes, our app discovers the new photos and backs up those new photos.

Please let me know if you have any other questions about our app! I will be happy to assist you!

Best,

Amber
Photo Transfer App
www.phototransferapp.com

Hello Amber,

I like your app, but it doesn't work as described.

I have 1000+ photos and a few videos in my iPhone Photo Stream folder. Let's assume, I do a backup of the Photo Stream folder to my Windows 7 PC first time. After that, if I ask your windows application to do backup of this folder again, it again will download photos and videos which already exist on my PC and marked as backed up.

So, even if I have no new photos I still need to wait until the application downloads old photos :(

Please assist,

Thank you,
Andriy

Hi Andriy,

This is Enrique, one of the developers of the app. Can you tell me if you are backing up to the same location as the first time that you do the backup? The app relies on looking at the same folder to check if the photos exist there or not to back them up so if you change the backup folder then it will download again all photos. Let me know.

Also, does the same happen when you backup another album or just the Photo Stream?

Best regards,

Enrique
Photo Transfer App

Hi Enrique,

Thank you for your reply! Here are answers to your questions:

1) Yes, I'm always backing up photos to the same location. I didn't change the application settings since the very first backup. Moreover, all photos which are already backed up are marked in your application. See screenshot (there only one new photo):

2) It happens for all albums :(

FYI, I've installed your app on PC with Windows 7 x64.

Thank you in advance,
Andriy

Here is an additional screenshot (please look on red arrows):

Hi Andriy,

Sorry for not responding earlier to you. Yes, we've been investigating this issue to understand in what circumstances it happens as we haven't been able to reproduce in all situations. It seems that it may be related to only certain paths. We are working on it and hopefully we can publish a fix soon. I apologize again for the delay responding to you and thank you for your understanding. I will publish something here once we release an update for this.

Best,

Enrique
Photo Transfer App

Hi Enrique,

Thank you for your response. Please let me know if you need any additional information from me that may help you.

Best regards,
Andriy

Hi Enrique,

Is there any progress in troubleshooting of the issue?

Thanks you,
Andriy

Hi Enrique, do you have any news for me?