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Bugs
+1
Transfer keeps freezing
This is one of my favorite apps and incredibly easy to use. However, for the past two days the photos are not transferring. Everything's hooking up and discovering fine. I'm following all the steps I always follow - it gets to the point where both my phone and laptop say the files are transferring and both are showing the icons as though it is happening. However, it never moves from item 1 ('transferring 1 of 24'). I've restarted, rebooted, reselected, re - everything, but it keeps staying stuck on number one. Please help!
Customer support service by UserEcho
Thank you for posting your question with us, I will be more then happy to assist you with our app!
Are you using the same wifi network as before when the app was working? What did you use to take your photos with and what are the resolution / size of the photos you are attempting to transfer?
Something you can try is, please close out our app, open up your camera, take a quick photo, open up your photos app first and then open our app and attempt to transfer the newly created photo. Please let me know if you have issues transferring this photo or if it still freezes.
Another thing you can try is turning off / on your device and then open your photos app first and then our app and attempt your transfer. Also make sure you are as close to your wifi router as possible.
Please let me know if this helps!
Best,
Amber
Photo Transfer App
www.phototransferapp.com