Why don't I get the option to choose high or med res?

11 years ago • updated 11 years ago • 1

I'm transferring photos from my 4s to my iMac, using the desktop ap. They are downloading successfully as I type this but I never get the option to choose full or medium res. How do I know if they are downloading as full res or not?

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11 years ago

Hello

Thank you for posting here, I will be happy to assist you.

The desktop app automatically downloads your photos in high resolution. Our app doesn't modify your photos or videos when you transfer so they are the original format / size they where taken in. So they should download at full resolution.

I hope this helps answer your question! Please let us know if you have any other questions about our app!

Best,

Amber
Photo Transfer App
www.phototransferapp.com

Customer support service by UserEcho

Why don't I get the option to choose high or med res?

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