No Albums from IPod Touch show under the "Albums In Selected Device" (PC) even though device is connected and recognized by the application.

11 years ago • updated 11 years ago • 2

My IPod touch is connected to Photo Transfer App (PC), but the app window does not show "Camera Roll" album. An error was reported: "Error-Load Albums. No albums returned. There was an error communicating with the device. Please make sure that you authorized the selected device to access your albums" The device was authorized, but it still reports this error. Also, "null (0)" is displayed on the side panel ("Albums in selected device") and will not allow me to create new albums. Thanks in advance for your help.

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11 years ago

Found the problem... In the IPod you need to go to "Settings>Privacy>Photos" then select Photo Transfer and turn ON (slide button) the access to the folders containing photos. Note that "authorizing" the device to access the photo albums does not mean that it automatically grants access to said folders; you have to MANUALLY do so in your device following the path indicated above.

11 years ago

Hi!

Sorry for not responding earlier. Glad you found the problem. Let us know if you have any other question or comment.

Best regards,

Enrique
Photo Transfer App

Customer support service by UserEcho