can't connect between ios devices

Hi Louis,

I'm sorry you are having problems with the app. Did you verify that both devices are connected to the same wifi network? If yes, is it a home wifi network or a public wifi hotspot? Please note that some wifi hotspots like at Hotels or Restaurants may block communication between devices.

I hope this helps. Let us know if you have any question or comment.

Best,

Enrique
Photo Transfer App

Hi Enrique,

I've tried all the suggested fixes to no avail. What puzzles me is I can connect iOS devices to PC but not iOS to iOS. Why is that?

Louis

Hi Louis,

Sorry you keep having problems. Can you try restarting your wifi router just to make sure that there is not something stuck there with the bonjour advertisement. Some routers don't fully implement device discovery (bonjour) and sometimes they need a quick reset to get things refreshed.

Let me know when you have a chance to try this.

Thanks,

Enrique

Enrique,

I did a reset and then attempted a photo transfer from iPhone to iPad. Received an error message that said "an error occurred when contacting the device."

Can you tell me what version of iOS are you running on your iPhone and iPad? Also, make sure you are running version 4.7 of Photo Transfer App on both devices - you can check that by touching the 'About' button on the main screen of the app. And if you can also tell me what router you have that would be useful to get an idea of whats happening.

Oh and try this on both devices:

1) Open the settings screen by touching the 'gear' button on the main screen
2) Touch the 'Forget devices' button to re-authorize all connections
3) Try the transfer again

Let me know how that goes.

Best,

Enrique

Enrique,

Couldn't try your suggestions because I was updating iPhone and iPads to iOS8.

Good news. After update to iOS8 photo transfer works between devices.

Thanks

Louis

Great! Glad to hear the app is back to normal. Let us know if you have any other question or comment.

Best,

Enrique
Photo Transfer App