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Issue with Copying all photo files

4 years ago • updated by 4 years ago • 1

I have the Windows Desktop and IOS app purchased from the App Store.

2 questions:

1)is there a way to copy all files vs on 400 at a time?

2)Does Photo app keep track of what previous files copied to PC in order to copy on the new files?

thanks Keith

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Under review

4 years ago

Hi Keith.

Sorry for the late reply. Here are some answers:

1)is there a way to copy all files vs on 400 at a time?

Yes, you can use the 'Backup' feature of our desktop app to transfer all items in one folder in one shot.

2)Does Photo app keep track of what previous files copied to PC in order to copy on the new files?

It does not directly track the files that have been copied but it will skip the ones that are already on the disk on the same location so the second time you run a backup it will be faster as it will skip all files that have been downloaded already.

I hope this helps! Please let me know if you have other questions or comments.

Kind regards,

Customer support service by UserEcho