Thanks for contacting us. Please try this to transfer using JPG instead of HEIC:
Open the app on your iPhone and when you go to the 'Settings' screen of our app (tap the little gear icon in the main screen of our iPhone app) you will find a new setting to convert HEIC to JPG at the bottom of the settings screen. After you activate that setting you will be able to transfer JPG files that you should be able to view on your PC.
I hope this helps! Please let me know if you have other questions or comments.
Ideas
Hi,
Thanks for contacting us. Please try this to transfer using JPG instead of HEIC:
Open the app on your iPhone and when you go to the 'Settings' screen of our app (tap the little gear icon in the main screen of our iPhone app) you will find a new setting to convert HEIC to JPG at the bottom of the settings screen. After you activate that setting you will be able to transfer JPG files that you should be able to view on your PC.
I hope this helps! Please let me know if you have other questions or comments.
Kind regards,
Enrique