+1
Under review

Hello, my photo library was deleted after installing the app.

Moon 6 years ago updated by Juan Luis 6 years ago 1

Am I missing something?

Under review

Hello. 


Sorry for the delay getting back to you. Erasing your library is definitely something that is not possible via our app - this must be something else because our app does not have the capability and Apple would simply not allow an app to delete photos without the user's consent. In fact, when you try to delete a photo via our app the operating system (iOS) automatically prompts the user to accept the deletion. So basically without your approval it is impossible for our app to delete any photos from your library. Did you perhaps try other things like restoring your device or use other software? Let us know some more details and we will try to help but rest assured that our app simply does not have the rights to alter your photo library without you first approving it. 

Let me know if you have other questions or comments.


Kind regards,


Enrique

Photo Transfer App