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Cocoa error -1

Mpoole 7 years ago • updated by Juan Luis 7 years ago • 3

iphone7 and two different iPad 3, suddenly getting the Cocoa error. Plenty of free memory, no extra programs running, paid for the upgrade to pro, and the same error message every time. Same images as usual, nothing changed. Turned off and back on all three devices. 

Stu 7 years ago

I have the same problem, with an iPhone 8. Does anyone have a solution, please?

inetkoeb 7 years ago

I have an iPhone7 and an iPad. Both running same version of Transfer. I get the 'Cocoa' for all pictures I try to transfer from iPhone to iPad.

Have done it before with the same configuration without problems.

Under review
Juan Luis 7 years ago

Hello Everyone,

Thanks for contacting us and sorry for the delay getting back to you.


This error may be due to the new HEIC format introduced by Apple on iOS11. HEIC is a new format (High Efficiency Image) that is not compatible with older devices. Conversion from HEIC to JPG was addressed on the latest update of our app (version 6.3). Make sure you have our latest version and then open the app and then you can go to the 'Settings' screen of our app to find a new setting to convert HEIC to JPG automatically - do this on the 'Sender' device where the photos will be coming from.


Please try this and let us know if this helps you! I hope it does!


Kind regards,

Enrique
Photo Transfer App

Customer support service by UserEcho