Upgraded but still unable to transfer all photos from ipad

Dear Aaron,

Thanks for contacting us and sorry you are having issues with the app!  Did you try the upgrade while connected to the Mac or Windows app? If yes, please simply try to close the desktop app and then open it again to re-connect with your device and so it recognizes the upgrade.

If you upgrade using another device (like an iPhone or another iPad) with your same Apple account then open the app on the device that has not been upgraded, touch the Settings button (the little gear icon on the top left corner of the screen) and then tap on "Restore purchases", that will give you access to the full functionality of the app on that device.

I hope this helps! Please let me know if you have other questions or comments.

Kind regards,

Enrique