"No devices found"

Hello,

Thank you for posting your question here with us! I will be happy to help you. I am sorry you are having issues with the app!

Are you using the desktop app perchance? I would like to suggest touch "Discover Devices" button a couple of times as sometimes it may take a couple of attempts for the app to discover the devices. Also you can close out the app and start it again, that will force the app to 'broadcast' itself on the network again and then touch "discover devices" button on the other device to try to re-discover it.

Another solution you can attempt: Please reset your wifi network and then join the network again from the devices. Please let me know if this helps!

Best,

Amber

ThankAmber, but I have already done all of the above (several times!) to no avail, ...except for resetting my wifi. Will keep trying. Thanks again.

ok... just wondering if I paid the $2.99 for ALL the installed apps, and have no clue which one I paid for and which one still needs to be paid for. Arrrgh !!! How can I find out? I have it installed on my ;atop, my iPhone, and iPad. Sheesh. Help !!!

Hello,

Are you talking about the Photo Transfer app for your iPhone and iPad? Or are you referring to the in app plugins?

If you are referring to the in app plugins you should be able to swipe to the left on send/receive and see our plugins. If you tap on one of them it will prompt you to either login or to purchase the plugin.

If you are referring to our app, then the app should be available on your iPhone or iPad on the home screen of your iDevice. You can also use the search feature on your device to look for our app Photo Transfer App and if it installed correctly, you should see it.

Please let me know if turning off/on your wifi helped!

Best,

Amber

OK... still trying to get my mac laptop app working. I was able to transfer photos between my iPad and iPhone without a hitch. They found each other right off the bat. But absolutely cannot get the desktop version to find devices. I've tried it all, including uninstalling and reinstalling the app. I've turned it on and off, same with my wifi... all devices share the same wifi. I've done all I know to do. Don't understand why it works between my iPad and iPhone, but can't get anything going on my laptop. I'm about to pull my hair out. WAAAAAHHHH !!!! :(

Hello,

Have you checked to make sure you are running the latest version of adobe air? http://get.adobe.com/air/

If you still have problems with the desktop app discovering your device you can try the manually entry or have you tried the web browser method instead? Do you still have problems discovering devices if you are using the web browser?

Best,

Amber