Hello Mark,
Thanks for posting your question here. Your photos are transferred exactly as they are stored on your iPhone (including the rotation and all other header information). Our software does not alter or change anything on the photo.
What program are you using the open and view your photos? This is most likely happening because the software that you are using may not be able to read the Photo rotation headers properly. If you are using the web browser to view the photos I would recommend to download your photos to your computer (using the 'Download all' link) and then view them on your computer.
If you are using the windows image viewer from windows XP I would recommend to use a different software because the Windows Image Viewer is an old software and may not be able to recognize the correct rotation of the photo. You can use Google Picassa for example which should show the photos in the correct orientation.
I hope this helps. Let me know if you have any other question or comment. We will be happy to assist you.
Questions
Thanks for posting your question here. Your photos are transferred exactly as they are stored on your iPhone (including the rotation and all other header information). Our software does not alter or change anything on the photo.
What program are you using the open and view your photos? This is most likely happening because the software that you are using may not be able to read the Photo rotation headers properly. If you are using the web browser to view the photos I would recommend to download your photos to your computer (using the 'Download all' link) and then view them on your computer.
If you are using the windows image viewer from windows XP I would recommend to use a different software because the Windows Image Viewer is an old software and may not be able to recognize the correct rotation of the photo. You can use Google Picassa for example which should show the photos in the correct orientation.
I hope this helps. Let me know if you have any other question or comment. We will be happy to assist you.
Kind regards,
The Photo Transfer App team