Thanks for posting your question here. Did you use the 'Download all photos as zip file' link on the transfer page? You should be able to find the zip file containing your photos on the 'Downloads' folder on your computer. You need to double click the zip file and a new folder will be created with your photos inside.
If the file is not in the'Downloads' folder then I would recommend to right-click the 'Download all photos...' link on the transfer page (instead of clicking it directly) and then use the 'Save linked file as' option so you can choose an specific place on your hard drive where you save the zip file. Then, you can navigate to that location and unzip the file.
I hope this helps you. Please don't hesitate to contact us again if you continue having problems.
Questions
Thanks for posting your question here. Did you use the 'Download all photos as zip file' link on the transfer page? You should be able to find the zip file containing your photos on the 'Downloads' folder on your computer. You need to double click the zip file and a new folder will be created with your photos inside.
If the file is not in the'Downloads' folder then I would recommend to right-click the 'Download all photos...' link on the transfer page (instead of clicking it directly) and then use the 'Save linked file as' option so you can choose an specific place on your hard drive where you save the zip file. Then, you can navigate to that location and unzip the file.
I hope this helps you. Please don't hesitate to contact us again if you continue having problems.
Kind regards,
Enrique
Photo Transfer App