+1

Photo transfer error

Johnny 14 years ago updated 14 years ago 4
Hello I am having a problem regarding viewing photos once downloaded. Once I finish transferring my photos to my iphone 3gs, I cannot open them in my camera roll yet I can open photos that I downloaded in my phone using mobile safari. How can I view them instead of just using the slide show to see them? I am also having problems sending more than 20 files at a time and it sometimes freezes. My phone has been reset to factory default so I am certain its not my phone.
I forgot to add that when I see the photos that I transferred; In the slide show they appear all blurred out yet some are not high resolution images.
Hello Johnny,

Thanks for posting your question here. I just replied to your message over email. Here is the email I just sent you:

"Thanks for contacting us. I'm sorry you are having problems with the app.

How big are the photos that you were transferring from your computer to your iPhone 3GS? Were they taken with a very high resolution camera or with another iPhone? If they are very high resolution I would recommend you to decrease the size before uploading them to your iPhone to avoid any problems while the 'Photos' app resizes the images.

Another suggestion is to delete the photos that are not displayed correctly and then try the transfer again. Sometimes, if the photo catalog is not refreshed, the photos are not saved correctly in the Camera roll (specially if there were no photos before).

I hope this helps somehow. Please give me some extra information about the photos that you transferred if you continue having issues. I will be happy to help."

Let us know if this helped you. Also, let us know what is the source of the images that you uploaded to your iPhone and what resolution are they.

Regards,

Enrique
Photo Transfer App
Thank you. It seems some photos I was trying to send were corrupted and when I tried sending them all together the corrupted photos was causing the crash and blurry images.
Thanks for your answer Johnny. I'm glad you figured it out. Let us know if you have any other question or comment as you continue using the app.

Best regards,

Enrique
Photo Transfer App