Files are Zero KB after they have transferred from iphone to mac

14 years ago • 1

I'm trying to transfer a photo album from my iphone to my mac. I go through the steps using Photo Transfer and it looks it's done something, however, when I go to my downloads folder on my mac the files/photos have transferred BUT all the file sizes say Zero KB. What is going wrong? I really need these photos from my iphone.

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15 years ago

Dear Melissa,

Thanks for posting your question here. I'm sorry you're having problems with the app. Did you recently upgraded to iOS4? It looks like some iPhones are having this strange issue with the photos in the photo library after upgrading to iOS4.

To verify this issue try to email yourself one of the same photos that you tried transferring with our software. The people who have contacted us with the same problem as you have reported that they can't email photos from their photo library either which means that somehow the data of their Photo Library photos is missing or corrupted (which is totally unrelated to our application).

If that is the case I would recommend to do this: connect your iPhone to your computer, then select your iPhone on iTunes (from the left menu) and then go to the 'Photos' tab. Next, unselect the albums that you have selected and do a synch (this will delete the photos on those albums on your iPhone) then after the synch is completed select the the same albums as before and synch again (this will copy all photos again to your iPhone). I believe that doing this will force the photo catalog to be recreated again on your iPhone.

Here is a discussion about this same issue:

http://getsatisfaction.com/photo_tran...

I hope this helps. Let me know how if the suggestion above helped and if you were able to email yourself one of the same photos that you tried transferring.

Best regards,

Enrique
Photo Transfer App
http://www.phototransferapp.com

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