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VERY slow transfers from iPad or iPhone to Mac
Transfers from iPad to iPhone and vice-versa seem to work well and quickly - no problem there. Transfers from iPad to Mac or iPhone to Mac are painfully slow. So slow in fact that I have not yet successfully completed a transfer! Does anyone have a clue as to why this should be? Better still, how to fix it?
Customer support service by UserEcho
Thanks for posting your question here. That's strange. Normally the transfers from device to computer should be quite fast - as fast as device to device or even faster.
Do you have other downloads happening on your computer at the same time? I would recommend to pause any other download happening on the computer and to stop any other streaming service like internet radio stations when you are trying to transfer from device to computer.
The other thing you may want to try is to turn off wifi on your computer and then turn it back on to join your wifi network again to see if that helps. You can also try resetting your wifi router to make sure that all connections get refreshed.
Let us know if you continue having problems and tell us what type of wifi router you are using. Maybe there is something that needs to be modified in the configuration.
Best regards,
Enrique
Photo Transfer App
The "sending photos" blue progress-bar never changes. It starts out at about 20% progress and remains there.
My router is a NetComm Wireless N150 Mini Router P/N:-3GM1Wn.
Have you had any experience with this unit? Any help greatly appreciated.
Thanks for your comment and the additional information. What browser are you using? Have you tried using a different browser like Google Chrome or Safari to see if that changes the speed of download?
Let me know.
Regards,
Enrique
Thanks once again for your reply and interest. Well, guess what? I tried the transfer using Google Chrome and it worked! Almost instantly for a single 2Mb photo.
Previous attempts were made using Safari - my default browser. This begs the question....What setting have I made on Safari that has prohibited photo downloads from the URL?
I can see that I have some investigating to do. If you can think of anything please let me (and anyone else experiencing the same problem) know. I will certainly post solution if I find one.
Many Thanks,
Chris
Thanks for posting your results. That is very interesting. We use Safari as our primary browser and never had this issue. I know we have a bunch of users using safari as well so I'm very curious to know why your Safari would not like our download. Did you try simply quitting Safari and starting it again?
Let me know if you find something out. I will let you know if we discover something on our side or if we have other users with the same problem.
Regards,
Enrique
Well, after much experimenting and many attempts I still have had no luck transferring to the Mac using Safari. I could completely reset Safari but decided against that. I did clear the cache but that didn't help.
For now, I am content to use either of my alternative browsers. I will keep trying with Safari from time to time, you never know it might "fix" itself.
May I say that I am very happy with the overall performance of the app and pleased to be able to receive assistance as needed at this forum.
Many thanks Enrique, if I discover a solution to this conundrum I'll be sure to let you know.
Kind Regards,
Chris
I'm glad to hear your like the app but I'm puzzled with this Safari problem, this is the first time we have an issue with it. In fact, we normally recommend people to switch to Safari or to Google Chrome when they are having problems specially if they are using IE on windows.
Did you check if you have the most recent version installed? You can do that by going to the 'Apple' icon on the top menu and choosing 'Software Update..'.
Let us know if you find something out.
Have a nice weekend! Regards,
Enrique
Well, you may be interested to know that the problem has been solved!
It seems that I had an unwanted guest in my 'internet plug-ins' folder. The item, called "Speed Downloader" was apparently included with something else that I had procured within the last few weeks, and was causing a few problems. I believe that it is basically a good little plug-in, just not tried and tested on the latest version of Safari.
I do not know which of the items that I had downloaded recently contained the offending plug-in. Suffice it to say that once removed, everything worked fine.
I find it curious that such a plug-in should affect Photo Transfer App, as nothing is actually downloaded from outside the local network.
I am posting this just in case anyone has a similar problem, although it does seem that this was a 'one off' sort of thing.
Once again, may I express my satisfaction with the performance of Photo Transfer, it is a very useful app.
Regards'
Chris
Thanks a lot for posting your discovery here! The "Speed Downloader" plug-in problem makes a lot of sense to your problem and the symptoms described. The reason why 'Photo Transfer App' was affected with this is because the plug-in most likely affected ALL downloads to your computer using Safari regardless of the location of the website, even if it is an internal network website like Photo Transfer App. Basically, our app creates a small web server that runs on your device and you contact that web server from your computer using the internal wifi network.
Anyways, I'm glad you figure this out!! I appreciate that you posted your solution here.
I wish you a very happy new year! Kind regards,
Enrique
Photo Transfer App