Can't transfer from Iphone 4 to Ipad anymore

14 years ago • updated 14 years ago • 1

I can no longer transfer any photos from my iphone 4 to my ipad- not even one at a time. The devices seem to be connecting through my home wifi. The photo transfers very quickly but then gets "stuck" at "Saving to album. Please wait". Well I've waited up to 1/2 hour and there is still nothing but a blank JPG shell in the saved photo album. Could this be due to my firewall? Any suggestions would be appreciated as this app is now totally worthless and I am very frustrated! Thanks!

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14 years ago

Dear Lydia,

Thanks for posting your question here. I'm sorry you are having problems with the app.

Are you trying to transfer from the iPhone's camera roll or from a different album? We have couple of other customers with a similar problem. It looks like this is happening after updating their iPhone's to iOS4. Did you recently updated your iPhone to iOS4?

A good test would be to try to email yourself the same photos that you tried to transfer. The people who have contacted us with a similar problem have reported that they can't email photos from their albums either which means that somehow the data of their Photo Library photos is missing or corrupted (which is totally unrelated to our application) - when they get the email the photos show as empty files.

Let me know if you recently updated to iOS4 and your results when you attempt to email yourself one of the photos that you tried transferring.

I look forward to your results. I will be happy to help.

Best regards,

Enrique
Photo Transfer App

Customer support service by UserEcho