windows 7 app

10 years ago • updated 10 years ago • 3

I have used the windows 7 app for several months, but it has now stopped working. When I try to open the program I get a new window with the photo transfer app icon but nothing else. I have tried uninstalling and re-installing but with no success. I am running windows 7 64bit.

Vote

Replies 3
Oldest first
- Newest first
- Oldest first

10 years ago

Hello Paul

My apologies for the delay in response! Did you make sure that you have the latest version of Adobe Air? You can get it here: http://get.adobe.com/air/

Please update your Adobe air and let me know if you still have problems! Also note; you can use the web browser to transfer as well.

Best,

Amber
Photo Transfer App

10 years ago

Yes, I do have the latest version of Adobe Air (I tried uninstalling and reinstalling just in case) but still am having no joy. The program appears to start but I am left with just a blank dark window.
I know I can use the web browser; but it does not work any where near as well/smoothly as the windows program. Thanks

10 years ago

Paul,

We are aware of some issues with our desktop app and the latest update to iOS for device and Mac. We're working on a fix for it and hope to have it available soon! In the meantime, you can use the web browser to transfer via our app.

Best,

Amber
Photo Transfer App

Customer support service by UserEcho