Video not loading on iPad

14 years ago • updated 14 years ago • 3

I am trying to transfer some movies from my PC to my iPad. I have followed all the protocols. The progress bar shows up on my iPad but never shows any progress. I have let it try to put it on my iPad for twenty minutes on four different attempts and it will not store on my iPad. Again, I have followed all the protocols and searched all through your FAQ section and followed everything but nothing works. Please help.

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14 years ago

I had a video transfer but the audio does not play.

14 years ago

Dear Evelyn,

Did you transfer from iPad to computer or from computer to iPad? What type of video file did you upload? I believe we had another customer with a similar issue and it had to do with the format of the video file. How was the video taken? Let me know so we can investigate why the audio is not playing.

Regards,

Enrique
Photo Transfer App

14 years ago

Dear Mary,

Thanks for posting your question here. I'm sorry you are having problems with the app.

What type of video file are you trying to upload to your iPad? Please note that currently we only support videos in .MOV format that are 150MB or less. The problem that you are describing sounds like the video that you are trying to upload is not in the right format which may cause this issue. Can you tell me where did the video come from? From a digital camera? Make sure that the video is in .MOV format to be able to upload it to your device.

I hope this helps. Please post some more info about the video that you are trying to upload to understand where the problem may be. I will be glad to help.

Kind regards,

Enrique
Photo Transfer App

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