Cannot locate the other device or any for that matter

Dear Hans,

Thanks for posting your question here. I'm sorry you are having issues with the app.

What type of router are you using? If you are using an 'Apple Extreme' router make sure that you are using the main network and not the 'guest' network as the guest network blocks the communication between devices.

Also, do you have by any chance a wireless printer connected to your wifi network? We have noticed that some wireless printers (or the 'Time Capsule' hardware) some times prevent the communication.

Please let me know the type of wifi router that you are using so I can check if there is anything that needs to be changed on the configuration to make this work. I will be glad to help you with this.

Kind regards,

Enrique
Photo Transfer App

I use a Belkin G-Router. Admittedly, it is a bit old and I have not updated the firmware in quite a while. The following devices are connected to my wifi network: Laptop computer (Windows XP SP3), Roku, iPhone4, iPad. I use WPA security.

Hi Hans,

The Belkin router should be fine. What I'm thinking it may be a problem is with the Roku device. We have had other customers with wireless printers having similar issues. We use a technology called 'Bonjour' developed by Apple to discover devices on the network and sometimes it creates conflicts with other devices.

I would recommend to temporarily disconnect your Roku, reset your wifi router and then try the transfer again to see if that helps. This would give us an idea if that is the problem. We are planning to add switch on the next version of the app to enable or disable bonjour discovery to avoid this problem.

Let me know when you have a chance to try the transfer with the Roku out of the network. Remember to reset the router before trying the transfer.

Sorry about this problem and thanks for trying this out. Let me know your results.

Kind regards,

Enrique
Photo Transfer App

Enrique:

I have disconnected the ROKU device from the network (even though it was attached to the router by cable), rebooted the router and tried the transfer again. Unfortunately, I got the same result: "Unable to located the device selected".

What else could I try? I would not want to purchase a new router as the present one meets my requirements.

Thanks.

Hello Hans,

I'm sorry you are still having problems. Most likely your router is configured to block internal communication between devices on the network which is preventing the iPhone and iPad to talk to each other.

One possibility is to check on the configuration page of your router to see if there is a setting that we could change to allow the communication between devices. If you send me the exact model of your router I can search online to see how the configuration pages look like.

The other alternative is to create an 'ad-hoc' network between your computer your iPhone and iPad. Basically your computer would become a wifi spot that you can connect from your iPhone and iPad to avoid going through the router.

To create an ad-hoc network please visit the 'Ideas' section on this forum where you will find the directions on how to create an 'ad-hoc' network using different types of computers.

Let me know the model of your router and if you had a chance to try the 'ad-hoc' route.

Happy new year!! Kind regards,

Enrique
Photo Transfer App