the http:// address i am given to go to doesnt appear to exist

Dear Lee,

Thanks for posting your question here. I'm sorry you are having problems with the app.

The address that is provided on the app is the actual address of your device on your wifi network. That address is accessible only from a computer connected to the same wifi network. That's why is important to double check that your device and your computer are connected to the same wifi network.

Are you using a public wifi network? Please note that some public wifi networks are configured to block the communication layer that our app uses to transfer photos.

If you verified that they are in the same wifi network then you could try using the alternate address that appears on your device when you launch our app (the one that says for Windows computers with a few numbers). Please note that sometimes it takes couple of attempts to establish communication.

Finally, you could also try resetting your wifi router to make sure that all connections get refreshed. After you reset the wifi router you need to join the network again on your device and try the transfer process again.

I hope this helps. Please let us know if you continue having problems, if you do please send us the address that you are getting to check if it looks ok. I will be very happy to help.

Kind regards,

Enrique
Photo Transfer App
support [at] phototransferapp [dot] com