App not working after update

14 years ago • updated 14 years ago • 1

my photo transfer app is not working after update. it was downloaded but never finished installing. now it onely says waiting and nothing hapens.

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14 years ago

Hello,

Thanks for contacting us. I'm sorry you are having problems, this issue is most likely due to a connection interruption to the App Store when you were updating the app.

Have you tried downloading other apps? I would suggest to restart your device to see if that helps. Maybe something is stuck with the device's app store app and a restart can always help refreshing things.

My other suggestion is to connect your device to your computer and then download the app from the iTunes store. You will not be charged again since you already own the app (as long as you use the same iTunes account). Then, after you download it you should go to the 'Apps' section of your device on iTunes and make sure that 'Transfer' (our app) is selected to synch with your device.

I hope this helps. Please let me know how it goes. I will be very happy to assist you.

Kind regards,

Enrique
Photo Transfer App
http://www.phototransferapp.com

Customer support service by UserEcho