My photos transfer from my iphone to my computer as empty (zero KB)

14 years ago • updated 14 years ago • 1

this photo transfer app has not worked for me at all. I have tried transferring my photos to my MAC pro lap top and I have done the exact steps. When i transfer my photos from my iphone to my laptop in a zip file, ,the photos are transferred as empty or photos with zero KB. Has anyone else had this problem and can anyone tell me what to do?

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14 years ago

Dear John,

Thanks for posting your question here. I'm sorry you're having problems with the app. Did you recently upgraded to iOS4? It looks like some iPods and iPhones are having this issue with the photos in the photo library after upgrading to iOS4.

Try to email a photo from the photo library to yourself for example. The people who have contacted us with the same problem as you have reported that they can't email photos from their photo library either which means that somehow the data of their Photo Library photos is missing or corrupted.

If you try sending a photo from the photo library by email and you get no photo then try to sync your iPhone with your computer. Then delete the 'iTunes cache folder' inside of the folder where you keep your photos and then sync again. It looks like doing this has helped some of our customers.

Here is another discussion about this problem:

http://getsatisfaction.com/photo_tran...

Let us know if the same problem occurred when you email a photo to yourself and let us know if deleting the 'iTunes cache folder' before synchronizing helped.

Kind regards,

Enrique
Photo Transfer App
http://www.phototransferapp.com

Customer support service by UserEcho