My iPhone's Available Memory Went From 350 to 29 mb after transfer completed! Why? How do I get memory back? I'm Extremely Upset!!

14 years ago • updated 14 years ago • 3

I made my first successful transfer with no problems at all. However, I checked my phones available memory before I did the transfer and was sitting comfortably around 350 mb. Well after the transfer, I go to check it again bc I got some stupid message during the transfer saying I was getting low on space, and low and behold, my phones available memory had been jacked down to 29 mb!!! WTH??? I didn't a a single thong to my phone and I LOST memory!!?? Over 200 mb

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14 years ago

Dear James,

Thanks for posting your problem here. Did you transfer photos from iPhone to computer? When you transfer photos from iPhone to computer our software creates a temporary zip file that contains your photos, that's the zip file that is sent to your computer. What is most likely happening is that the zip file is not being deleted after the transfer. We are reviewing the code and we will fix this as soon as possible.

In the meantime, there are couple of very quick ways to get the memory space back. The first one is to simply transfer couple of photos from iPhone to PC using the 'Download all photos as zip file' link. This will erase the temporary directory freeing the space from the previous transfer. The second way to free the space is to simply uninstall the app and re-install it. This will remove all files from the application and should get your space back. You can install the app again using the 'App store' on your device - don't worry you will not be charged to download the app again.

I hope this helps. I apologize about this issue, we will take action right now to correct it. Let us know if you have any other question or comment.

Best regards,

Enrique
Photo Transfer App

14 years ago

I have not tried your solutions yet, but will very soon. That makes total sense and I greatly appreciate the feedback! This has been very helpful, and I will let you know if I have any problems in the future. Please bring us an update with a fix for this, as it is just another thing we have to mess with. I thank you again for your speedy response and for the multiple solutions you offered. Have a great St Patty's Day!

14 years ago

Hi James,
We are planning an update for early next week. We have identified the issue and we are currently testing the solution. I will post something here next week when the update is out.

Happy St. Patrick's day! :)

Regards,

Enrique

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