1. General
  2. Bugs
+1

Error message

John Slootmaekers 14 years ago • updated 14 years ago • 2
Hi,
Transfer App installed. Sure that both computer and Ipad2 are on same Wifi.
Able to start download from computer to Ipad2, but get error message that photos might not be in proper format. This is not true. First it works, but now it does not ! What am I doing wrong here ????? Thank you
+1
Enrique Rodriguez 14 years ago
Dear John,

Thanks for posting your problem here. I'm sorry you are having problems with the app.

I would recommend you to try to open the 'Photos' app before you start a transfer to make sure that the photo catalog is up to date. Opening the photos app forces the database to get updated, then, try to transfer your photos again.

If the problem persists even after opening the 'Photos' app before the transfer then you can try this:

1. Open the 'Settings' app on your device and scroll down until you find our app ('Transfer')

2. Change the switch for 'Use old saving APIs' to ON and close the settings app.

Doing this will tell our application to use the old programming interfaces provided by Apple to save your photos. We noticed that the new interface provided by Apple was having problems saving some photos and that's why we implemented this workaround. We submitted a bug report to Apple and we are still waiting for them to say something about it

I hope this helps. Please let me know how it goes after trying these 2 things. I look forward to hearing your results.

Kind regards,

Enrique
Photo Transfer App
http://www.phototransferapp.com
John Slootmaekers 14 years ago
Enrique,
Thanks very much !!!
Opening the "Photo" app is sufficient to solve the problem.

Great that you did reply so quickly. Hopefully Apple will allow very soon that we as customers are able to create our own maps instead of transferring all photo's into one big file.

Customer support service by UserEcho